FAQ
Frequently Asked Questions
Fans
Where can I watch/listen to a show?
Enjoy Artist Connection on any of your devices for some laid back listening or catching the latest concert. Watch or listen to Artist Connection from your computer using our browser portal* or from your smartphone using our Artist Connection app.
With apps for Apple and Android, you can turn anywhere into a front row seat.
*Chrome preferred
Where can I find my purchased music?
All of your purchases can be found by logging into your Artist Connection account on in a browser or in our mobile app.
How can I update my billing information?
You can update your billing information through your Artist Connection account by clicking the user icon in the top right corner and selecting Profile from the drop down menu. Navigate to Billing Details from the menu bar. Here you can add a new form of payment or edit a existing one.
Creators
What kind of formats are supported?
We’re big music fans and we know you are too so we made sure that Artist Connection supports a wide array of audio and video formats. We currently support:
MP3, MP4, FLAC, AAC, MQA, PCM and 360 RA
How can I change or add a new subscription plan?
By going to your your studio account, navigate to the Subscription Settings tab on the left hand menu Here you can add a new plan or edit an existing one. Don’t forget to hit save!
- Human Support
Some problems require some human ingenuity and we’re happy to help! Use the form provided or email us directly at the address below. One of our team members will follow up with you shortly so you can get back to doing what you love.
- Human Support
Some problems require some human ingenuity and we’re happy to help! Use the form provided or email us directly at the address below. One of our team members will follow up with you shortly so you can get back to doing what you love.